What's The Role

We are looking for a Call Center Agent Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer inquiries and complaints; keeping customer satisfaction at the core of every decision and behavior.

Please note: Applicants must be at least 18 years old to qualify.

This is for a Contract position for a minimum of 1 year, with a potential to be extended.

What You'll Do

• Managing large inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information by researching, locating, and providing information.

• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.

• Maintains call center database by entering information.Keeps equipment operational by following established procedures, and reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

What You'll Need

Education & Experience

• High school diploma

• Tertiary level or business certification [A PLUS]

• Minimum of 5 years successful experience in front facing customer environment

Skills & Abilities

• Excellent verbal communication skills

• Telephone skills

• Friendly and pleasant manner

• Data entry skills

• Typing and word processing skills

• Documentation skills

• Active listening skills

• Attention to detail

• Problem solving skills

• Exceptional Time Management skills

Please note: Applicants must be at least 18 years old to qualify.

This is for a Contract position for a minimum of 1 year, with a potential to be extended.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty, Liberty Networks, Cable & Wireless, Cable & Wireless Business, BTC, FLOW, VTR, ITO, Liberty Puerto Rico, Liberty Costa Rica, Más Móvil, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-KW1

What You'll Need

Education & Experience

• High school diploma

• Tertiary level or business certification [A PLUS]

• Minimum of 5 years successful experience in front facing customer environment

Skills & Abilities

• Excellent verbal communication skills

• Telephone skills

• Friendly and pleasant manner

• Data entry skills

• Typing and word processing skills

• Documentation skills

• Active listening skills

• Attention to detail

• Problem solving skills

• Exceptional Time Management skills

Please note: Applicants must be at least 18 years old to qualify.

This is for a Contract position for a minimum of 1 year, with a potential to be extended.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty, Liberty Networks, Cable & Wireless, Cable & Wireless Business, BTC, FLOW, VTR, ITO, Liberty Puerto Rico, Liberty Costa Rica, Más Móvil, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-KW1

What You'll Do

• Managing large inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information by researching, locating, and providing information.

• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.

• Maintains call center database by entering information.Keeps equipment operational by following established procedures, and reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.