Description

Robert Half's client in Scottsdale, Arizona is seeking a VoIP Engineer. This role will be hybrid (if local), but open to fully remote (if not local).

• Resolves trouble reports from customers, vendors, and other companies.

• Monitors network performance and troubleshoots problem areas as needed.

• Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, Metaswitch CommPortal and EAS/DSS on Metaswitch soft switch.

• Provisions and maintains IP voice related services such as SIP lines and SIP trunks, and Hosted services on the NetSapiens platform.

• Pre-tests newly established circuits and coordinates customer cuts with vendors.

• Evaluates and tests new equipment, software and firmware, such as IP phones, ATAs and toolsets.

• Coordinates number porting request with carriers, resellers and Company LNP Specialists.

• Coordinates with vendors on installation of equipment and ensure calls are routed correctly.

• Works with Product Teams to develop and implement new products and services.

• Assists in the development, implementation and maintenance of policies, training plans and procedures for NMC team members, resellers and end-users to follow.

• Provisions basic line services such as basic POTS, DID, ISDN and SS7 services.

• Coaches and mentors junior level team members for professional development.

  Requirements

• High school diploma or equivalent is required.

• Five (5) years of legacy, softswitch or related telecommunications experience are required.

• Three to five (3 to 5) years of NetSapiens Soft Switch

• Must have strong knowledge of SIP messaging, digital switching technology, traffic engineering, telecom testing methodology, Central Office protection practices, and subscriber and trunk carrier systems.

• Must have a strong and proven ability to analyze, summarize and solve issues with VoIP services and SIP messaging.

• Demonstrated knowledge of Metaswitch is preferred.

• Strong working knowledge of Networking, IP Telecom technologies and terminology is preferred.

• Knowledge of LAN/WAN protocols, DHCP and DNS is preferred.

• Proven strong process and documentation skills are required.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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