Description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an Area Manager in Riyadh (KSA) to join the team that redefines Groceries fast delivery and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed.

Five key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity and Costs

You will be expected to identify and share a best-in-class process across each of these pillars and raise the bar on customer experience. As a front-line leader, you will be a main point of contact for Amazon local ops and merchant store leadership, requiring excellent soft skills. Through these relationships, you will invent new strategies that will help improve our shopper, customer, and merchant experience.

Due to the fast-paced nature of this business segment, it is expected that you will be able to operate in a highly ambiguous environment, communicating and interacting with your direct manager on a daily basis.

As a new business leader, you are expected to be a subject matter expert on all 3P processes, executing and tracking towards program KPI goals.

We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• 2+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience