At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Patient Access Cashier – Mercy Allen Hospital

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Shift/Schedule

• Full Time - Scheduled for 40 Weekly Hours

• Shift Dates/Times – Monday through Friday 8am-4:30pm

Overview:

The Patient Access Cashier performs the task of collecting inpatient, observation, and outpatient in a bed liability throughout Mercy Allen Hospital. This position is responsible for the accurate calculation of patient liabilities including previous balances, and the collection of patient payments, and may require nights, weekends, and holidays as necessary. This position also performs cashier duties for all cash management, cash collections, and patient financial services functions at Mercy Allen Hospital. This position is responsible for the daily balancing of cash drawers and safes. This position is responsible for the timely posting of payments to patient accounts and preparing deposits. As a member of the Patient Access department, the Patient Access Cashier is responsible for various patient registration tasks and the collection of patient liabilities including payment plan options. This position may have the individuals serve as the SMART for the department. The Patient Access Cashier will work within the policies and processes as they are being performed across the entire organization. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements.

Essential Job Functions:

• The Cashier is responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance, and balances after financial assistance. This individual is tasked with assessing patient insurance and financial information to determine liability. The Cashier will utilize face to face communication with patients during their stay to collect the estimated patient liability.

• The Cashier is responsible for the daily balancing and maintenance of cash drawers, safes, general ledgers, and deposits in Mercy Allen Hospital. This includes daily audits of cash and continuous monitoring for balance discrepancies. The Cashier will have a full understanding of the Patient Access process including registration, insurance verification, financial clearance, etc.

• The Cashier is responsible for the timely depositing of patient payments in appropriate health information systems. Deposit should be made the same date of service if possible. The Cashier will ensure that deposited amounts match payments by utilizing audit process, which may be conducted with a member of department leadership team.

• The Cashier will monitor missed collection opportunities for potential process improvements and follow-up. The Cashier must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts

• The Cashier will make follow-up phone calls to patients that are unable to make payment while in-house. The Cashier must attempt to contact the patient within 24 hours post-discharge and continue these attempts each 15 days until a collection has been made, or 2 months has elapsed.

• The Cashier will send letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay. A note must be made on the patient's account when letter is sent

• The Cashier will assist Patient Access Specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.

• The Cashier will run a daily census to determine patients with potential eligibility. After accounts are determined, the Cashier will determine benefits and liabilities for each patient.

• The Cashier will perform patient access registration responsibilities including the registration of patients. These processes will include the collection of demographics, insurance, collection on financial liability and other patient information. Patient registrations may be face-to-face or over the telephone.

• All other duties as assigned.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications - Education :

• High School Diploma or GED (Required)

• 2 Year/ Associates Degree with Specialty/Major of Business or relevant discipline (Preferred)

Employment Qualifications - Experience :

• 1-2 years previous Patient Access experience (Required)

Other Knowledge, Skills and Abilities Required:

• Understanding of Revenue Cycle including admission, billing, payments, and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes

Other Knowledge, Skills and Abilities Preferred:

• Experience in physician or hospital operations, compliance, and provider relations

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com