The Role

Performance Objectives:

Client Focus:

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support

• Ensure maintenance of accurate employee records including associate personal files

• Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork:

• Oversee adherence to defined processes in GHRS

• Lead process efficiency, monitoring of workload and the implementation of the improvement projects

• Identify the potential for better team efficiencies and agree with the leader on their implementation

Integrity:

• Fully responsible for keeping employee data accuracy and privacy

• Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS

Respect:

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.

• Enrich the processes and the value added services for the internal customer

Excellence:

• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

The Requirements

• Bachelor's degree required

• Strong experience in an HR Shared Service Centre is preferred

• Experience in Learning & Talent

• 1-2 years of Team Lead experience is highly preferred

• Prior experience in using Taleo and/or Oracle will be preferred

• Strong leadership skills

• Strong written and verbal communication skills

• Ability to plan and prioritise workload

• Ability to use own initiative but work under instruction as required

• Ability to work as part of a team and alone with a ‘can do’ attitude

• Maintain good working relationships with colleagues across HR

• Ability to provide a high standards of customer care

• Methodical and organised approach

• Quick Learner and self-motivated

• Flexible and Adaptable to Changes

• Working knowledge of Excel and Word will be preferred

• Willing to be assigned on rotating shift and in North America hours

WTW is an Equal Opportunity Employer