Transformational Operations Management Director - Minneapolis, MN

Job ID

154713

Posted

29-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Minneapolis - Minnesota - United States of America

About us:

Get ready for an exciting career with CBRE!

CBRE is the global leader in commercial real estate services. We have been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and one of Fortune’s "Most Admired Companies" in the sector for four years running!

Through our values of respect, integrity, service, and excellence, we steadfastly focus on crafting successful outcomes for our clients, employees, and shareholders.

We offer a competitive compensation package with benefits Medical, Dental, Vision, 401(k), Disability, Paid holidays and Vacation.

What you'll do:

Transaction strategy and workplace experience.

Partners with Market and LOB senior leadership in a defined region to develop and implement strategic priorities for operations. Responsible for advising all office services, client support services, and business operations activities, in alignment with local business strategy. Drives operational excellence, efficiency and teamwork by prioritizing resources to the most productive uses. Partners closely with leaders in Finance, Human Resources, Information Technology, Legal, Research and Marketing to integrate operational support for all shared services. Ensures achievement of operating plan in partnership with Finance.

Drives operational strategy, ensuring efficient and effective operations for a market area. Acts as key business partner for market leadership to implement corporate and local initiatives and initiate process improvements.

Advise the office services activities on a regional basis. Office services will include general office support, facility administration, business licensing and continuity, and compliance and risk management. Will consult with HR Business Partner as appropriate to support employee events and recognition. Will coordinate and direct this through partnership with the Facilities and Operations Managers.

Directs the regional client services support activities to drive efficiency of client facing professionals. Will manage and accomplish work through partnership with the Operations Manager.

Directs the business operations activities on a regional basis. Business operations includes finance/accounting operations in partnership with division/corporate finance, local and regional P&L and business procedures oversight, business data capture, and real estate regulatory compliance. Will manage and accomplish work through partnership with the Accounting and Operations Managers.

Partners with Division Finance to ensure achievement of financial goals through forecasting, budgeting, planning, reporting and supervising financial performance.

Partners with senior management to develop and implement initiatives that optimize operational performance and support to the business. Drives consistency and efficiency of process and procedure, initiating improvements where needed.

Partners with IT, HR and Marketing to ensure initiatives are implemented effectively and supported properly within the region.

25% Travel

Other duties may be assigned.

Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

What you'll need:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BA/BS from a four-year college or university; fifteen or more years related experience and/or training including at least five years of management experience; personnel and department management experience, including business planning and budgeting; or equivalent combination of education and experience.

Experience managing business operations in a customer-focused service firm with multi-location structure. Experience in Finance, HR, staff management and facilities management required. Knowledgeable about Information Technology and Market Research.

Ability to comprehend, analyze, and interpret business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Requires in-depth knowledge of financial terms and principles. Reviews financial/business analysis and reports prepared by direct reports. Ability to analyze the most business/financial data and develop innovative solutions. Approves and oversees department budget.

Ability to solve sophisticated problems and take care of a variety of options in situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

High level of proficiency in Microsoft Office suite. Knowledge of PeopleSoft Financial and HR platforms is preferred. Ability to travel.

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $150,000 annually and the maximum salary for the position is $190,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)