16202BR

ServiceNow Product Manager - US Based Remote

Madison

New Jersey

Job Description

Are you a dynamic leader who flourishes with leading multiple workstreams and supporting business partners? Look no further! We’re seeking a versatile ServiceNow Product Manager to join our Customer Experience Team.

What You’ll Do:

Shape and Drive Success: As a pivotal player, you’ll craft the future of our ServiceNow product offerings. Your expertise in ServiceNow ITSM, GRC, and ITOM will be crucial.

Collaborate Across Teams: Work closely with cross-functional teams to deliver outstanding solutions that elevate our customer experience.

Job Requirements:

Experience: You have a background in IT Operations, process analysis, Business Service Management, service discovery, and service automation with a focus on ServiceNow.

Deep Knowledge: Demonstrate a deep understanding of IT Operation processes and frameworks (SDLC, ITIL, etc.) and equivalent process improvement methodologies.

Service Excellence: Ensure the highest level of service for ServiceNow products, including implementing updates and new services for employees, real estate brokers, and affiliates.

Metrics and Improvement: Monitor and report key metrics, collaborate with stakeholders to drive performance improvements, and implement vital process changes.

The exciting things we will do:

Product Roadmap Ownership:

• Define the product roadmap, aligning it with the overall business strategy.

• Translate high-level product vision into actionable features and improvements.

• Build a compelling vision for internal customer experiences.

Requirements Gathering and Solution Design:

• Collaborate with team members across the organization to gather requirements.

• Facilitate process mapping workshops to identify struggles and opportunities.

• Perform gap analysis between existing functionality and desired features.

Custom Solutions and Innovation:

• Design custom solutions when standard ServiceNow features fall short.

• Identify areas where innovation can improve user experiences.

• Work closely with development teams to bring these solutions to life.

Metrics and Prioritization:

• Define and track metrics (objectives and key results) to measure product success.

• Curate the product backlog, ensuring alignment with strategic goals.

• Prioritize features based on business impact and user needs.

Qualifications

• Experience: Minimum of 5 years of experience working with ServiceNow, specifically in ITSM, GRC, and ITOM.

• Technical Proficiency: Understanding of ServiceNow platform capabilities and customization options.

• Communication Skills: Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Problem-Solving: Ability to analyze complex requirements and design effective solutions.

• Strategic thinker Thinking: A forward-thinking approach to drive innovation and improve user experiences.

• If you’re passionate about shaping the future of ServiceNow products and thrive in a dynamic environment, we’d love to hear from you!

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Employment Type

Full-time

Company

Anywhere Real Estate Inc

About Us

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.

At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

• Forbes 2022 Best Employers for Diversity.

• Forbes 2022 World’s Top Female Friendly Companies.

• Recognized on the 2020 Human Rights Campaign Corporate Equality Index.

• Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

With diversity, we succeed together. We hope you’ll join us.

EEO Statement

EOE AA M/F/Vet/Disability