Job Summary:

[[Provide exceptional customer service and clerical support for Utility Billing. Complete new account set up, disconnections, and service orders. Collects cash and electronic payments. [[Principal Duties and Responsibilities: [This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.]{calibri=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{new="" roman="" times=""}

1. Perform accurate cashiering duties by receiving, receipting, and recording payments for water, sewer and garbage accounts;; processing cash collections for other departments; balancing collections; receiving deposits, service fees, and other fees; posting mail and electronic payments.
2. Provide customer service by explaining services and fees, provide information, answer questions, handle customer concerns, refer customers to other agencies, and maintain updated customer account information
3. Perform clerical functions requiring discretion.
4. Process service orders by preparing requests for service, terminations, repairs, and maintenance, and usage information.
5. Research and analyze consumption information, customer data, or other information and respond to requests in a professional and timely manner.
6. Calculate and process adjustments to customer accounts according to policy.
7. Educate customers about available services, utility systems, and other City processes.
8. Maintain organized filing systems, both electronic and paper.
9. Handle difficult/stressful and sometimes escalated customer situations.
10. Performs other duties as may be assigned.

[[Physical and Environmental Conditions: [[Duties are generally performed in an office setting. Some light work requiring occasional lifting objects up to 20 pounds to move objects. Must be able to sit for long periods of time. Work may also require stooping, kneeling, crouching, bending, standing, walking, pushing, and pulling. [[Required Knowledge, Skills and Abilities[:]{calibri=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{new="" roman="" times=""}]{calibri=""}]{courier="" new=""}

Strong cash handling skills

Strong customer service skills

Strong computer skills, including Microsoft Office products (Word, Excel, Outlook)

Strong basic math skills

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