Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Applies bilingual professional and medical expertise by exercising initiative and proficient organizational skills to perform a variety of duties in support of the International Services Office and the institution. Understands and is respectful of the significant cultural differences among our international patients. Serves as a bridge between their world and ours - explaining how the Mayo Clinic system works and providing guidance on how their visit can be of most value to them. Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Performs duties independently and is able to recognize, interpret and evaluate medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality scheduling services. Exhibits confidentiality, flexibility, and accountability. Prioritizes heavy work volume in a fast-paced environment. Uses good judgment in handling difficult or critical situations.

Qualifications

EDUCATION : Some college preferred. EXPERIENCE : Minimum of 2 years medical secretary experience or formal training through vocational school or college. Ability to type a minimum of 55 wpm. Must demonstrate well-developed leadership and customer service skills. Must demonstrate superior written and verbal communication skills. Must possess strong multi-tasking and conflict management skills and the ability to solve problems independently. Proficient use of the Spanish or Portuguese language (oral and written). COMPETENCY: Masters Computer Systems and Office Equipment Usage:

1. Maneuvers accurately throughout Millenium applications while adhering to complex scheduling guidelines.

2. Navigates successfully throughout the Epic electronic health system record.

3. Places appointment orders in electronic MSR per physician direction.

4. Utilizes Microsoft Exchange for personal scheduling and e-mail messaging.

5. Uses Office 2000 (Word, Excel) accurately for all processing duties.

6. Operates copying, faxing, and printing equipment.

7. Performs as departmental superuser/lead for scheduling.

8. Utilizes Excel, Access, Adobe Acrobat. Practices and Promotes Teamwork:

9. Exhibits an understanding of the roles and responsibilities of team members.

10. Promotes harmony and maintains a positive, helpful attitude when working with individuals within and outside the work unit.

11. Does not gossip about co-workers or others.

12. Effectively manages anger, emotion and frustration.

13. Is self-motivated and works well with minimal direction. Asks for guidance when necessary and responds to guidance constructively. Performs Dependably:

14. Produces consistently high quality work.

15. Can be counted on to complete assignments on time.

16. Adjusts to change in a positive and supportive manner.

17. Uses resources appropriately, contributing to the department's efficiency.

18. Complies with Mayo Clinic's attendance standards. JOB KNOWLEDGE: Proficiency in anatomy, physiology and medical terminology desired. Understands international protocol and diplomacy. Must be comfortable with technical office equipment (i.e. computers, printers, fax machines, copiers and phone systems). ADDL CONSIDERATIONS:

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $21.16 - $29.85 / hour.

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

10

Schedule Details

This is a supplemental position- schedule is flexible based on availability and can be discussed further upon interview.

Weekend Schedule

Flexible

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Tonya Calabro

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.