Description

We are in search of a Help Desk Analyst II to be part of our team in ITASCA, Illinois. The position plays a critical role in providing technical support to our team members. The ideal candidate will have extensive experience in handling Windows OS 10 Pro\11, Windows AD, DNS, DHCP, Azure, and O365 Admin. This role also requires the ability to work on MacBook\JAMF Pro, Linux OS, and Atlassian\Jira\Confluence.

Responsibilities:

• Provide support for Windows OS 10 Pro\11, Windows AD, DNS, DHCP, and Azure related issues

• Administer O365 and ensure its smooth functioning

• Handle MacBook\JAMF Pro related queries and provide necessary solutions

• Offer support for Linux OS and help in resolving any technical issues

• Use Atlassian\Jira\Confluence for project management and issue tracking

• Address and resolve helpdesk queries with excellent people skills

• Be available for on-site support in NW Suburban Chicago office (Itasca) for a minimum of 3 days a week

• Gain expertise in Okta Admin for better user management and security

• Responsible for imaging laptops in a corporate environment

• Be flexible for working in different shifts (8AM-5PM CST or 10AM – 7PM CST)

• Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Microsoft Windows 10, and Microsoft Office 365.

Requirements

• Must have at least 5 years of experience in a Help Desk Analyst role or similar technical support roles. • Must possess skills in Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware. • Proficiency in Microsoft Windows 10 and Microsoft Office 365 is necessary. • Experience in dealing with technical issues, problem-solving and providing solutions is required. • Excellent communication and interpersonal skills to interact with team members and clients effectively. • Must have the ability to multitask, prioritize, and manage time efficiently. • Familiarity with IT standards and protocols is necessary. • Must be able to work independently as well as in a team environment. • A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. • Must be willing to participate in ongoing detail-oriented development and training programs. • Must have a proactive approach to identifying and solving problems.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .