Description

Join our team in Honolulu, Hawaii, as a Customer Service Representative (CSR). We are looking for a dedicated individual to provide excellent customer service to our clients, both over the phone and in person. The ideal candidate will have a minimum of 2 years of customer service experience in an office environment, strong basic proficiency in Microsoft Office, and a collaborative team-player attitude. If you're reliable, customer-focused, and ready to contribute to our dynamic team, we encourage you to apply. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. If interested in this role, please call us at 808-531-0800.

Responsibilities:

• Deliver outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction, both over the phone and in person.

• Generate reports related to customer interactions, sales, and other relevant metrics using Microsoft Office applications.

• Assist other office staff with clerical duties, including data entry, filing, and other administrative tasks as required.

• Collaborate with team members to ensure efficient workflow and timely resolution of customer issues.

• Maintain accurate records of customer interactions and transactions using our CRM system.

• Handle incoming and outgoing correspondence promptly and professionally.

• Participate in team meetings and contribute ideas for improving customer service processes and procedures.

• Uphold company policies and procedures, with a focus on providing exceptional customer experiences.

  Requirements

Requirements:

• Minimum of 2 years of customer service experience in an office environment.

• Strong basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Excellent communication and interpersonal skills, with a customer-focused mindset.

• Ability to work effectively in a team environment and contribute positively to team dynamics.

• Reliable, punctual, and possessing a strong work ethic.

• High school diploma or equivalent required; additional education or certifications in customer service or office administration is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .