Description We are offering a contract to hire employment opportunity in the distribution and technical solutions industry in Florence, Kentucky. This role is for a Customer Service Representative who will be a key link between our company and our customers, managing orders and ensuring the highest level of service is maintained. This role is not based in a call center, but rather within an office environment, working closely with a small team.

Responsibilities:

• Handling customer inquiries and resolving any issues in a timely manner

• Updating and correcting order errors in SAP to ensure accurate record-keeping

• Serving as the main point of contact for our customers, ensuring their needs are met and fostering strong relationships

• Working with a small office team to ensure smooth operation and customer satisfaction

• Performing data entry duties, including inputting customer orders and purchase orders

• Correcting billing errors and ensuring all financial records are accurate and up-to-date

• Utilizing customer service skills to maintain a positive company image and customer relationship

• Collaborating with the team to problem-solve and improve the customer experience

• Ensuring all customer data and interactions are entered into the system accurately and efficiently

• Taking proactive steps to ensure customer satisfaction at all times. Requirements • Proficiency in using SAP software for various customer service tasks

• Solid experience in customer service, able to handle customer inquiries and complaints professionally

• Knowledge of order entry procedures, able to accurately enter and process customer orders

• Ability to perform data entry tasks with high speed and accuracy

• Experience in handling purchase orders, ensuring they are processed and fulfilled in a timely manner

• Understanding of correct billing practices, able to identify and correct any billing errors promptly

• Excellent communication skills, both written and verbal, for effective interaction with customers

• Strong problem-solving skills to address customer issues and provide appropriate solutions

• Ability to work collaboratively in a team environment

• Willingness to continually learn and improve skills for better customer service delivery

• High level of patience and empathy to handle customer complaints effectively

• Ability to handle multiple tasks simultaneously, demonstrating excellent time management skills

• Proficient in Microsoft Office Suite for creating and managing documents and spreadsheets.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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