Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 We are not your typical collections team! Our job is to work with clients to catch them up on their accounts! 90% of your role is on the phones, connecting with clients and working with them to give them alternatives to update their account. Training: Two weeks of training. 8:30 am - 5:30 pm. Location: Hybrid after training with 4 days at home and 1 day (Friday) in office. Mon-Thurs 12:30-9:00 pm, Friday 8:00-4:30 with a rotating Saturday: 8 am-2 pm NOTE: We also have a day shift available, should an evening shift not work for your life. The day shift does not qualify for the 10% shift differential offered to teammates that work an evening shift. Essential job duties * Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work * Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process * Reviews and ensures proper documentation or procedures are used for moderate activities * This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties * Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers * Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process * Accountable for regular reporting and analysis requests * Typically covers a broad range of responsibilities rather that focusing on one specific role. * Recommends and implements programs to solve routine issues * Is fully proficient in duties while working under moderate to limited supervision. * Other duties as assigned Required and/or Preferred Qualifications * Typically 1-3 years of experience in operations role * High School Diploma or GED equivalent. College degree preferred * Works well with others in a fully developed work team environment * Open minded and adaptable to new ideas in a changing environment * Excellent customer service skills * Proven excellent verbal/written communication and interpersonal skills * Demonstrated leadership skills * Ability to work under pressure and meet deadlines * Analytical, research and problem resolution skills * Proficient in 10-Key, able to perform with a high degree of speed and accuracy. * Comfortable navigating multiple computer systems and applications * Proficient in Microsoft Office applications * Intermediate understanding of accounting principles * Intermediate understanding of banking policies, procedures, government regulations * Intermediate understanding of loan documentation * Proven ability to handle all monetary/ processing functions independently * Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires * Moderate knowledge of banking policies, procedures and governmental regulations * Ability to perform moderate scheduled and non-scheduled maintenance functions * Proven ability to handle high transaction volumes accurately * Ability to meet production goals * Proven ability to handle all customer service inquires and di