IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

People:

• Manage, lead and inspire a team of customer service representatives who support Canadian customers

• Perform weekly one on one meeting with each team member. In these meetings, performance should be discussed along with goal setting

• Host weekly team meetings with the team to ensure that they are kept up to date on all new processes and procedures

• Partner with internal customers such as sales, logistics, forecasting and plant team in order to best service our external customers

• Host recurring weekly meetings with the key stakeholders from the sales team

Process:

• Perform a statistically valid sample size of quality checks using Salesforce to ensure that team members are following best practice and providing a great customer experience

• Work in conjunction with supply planning and ensure that there is alignment between volume of orders and plant capacity

• Partner with sales to coordinate slow moving materials from the plants

• Facilitate transfers of competitive stock from new customers

• Handle escalated customer issues promptly while providing solutions that work for the customer

Systems and Reporting:

• Must have experience working in the manufacturing space and experience partnering with logistics and plants

• Prepare and distribute open order reports for customers

• Provide MTD and YTD reports for the sales team

• Winter booking and buys require weekly reporting to key stakeholders

• KPI reporting

• Track and monitor absenteeism, overtime etc.

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

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Privacy Notice (https://www.iko.com/privacy-policy/)