Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Business Analyst

What you will do:

• Work with clients and internal stakeholders to define Target Operating Models, Engagement Scope, and the end-to-end Solution for business-as-usual client engagements. Capture client requirements and transform them into configuration and product requirements specification

• Identify major gaps, issues and new product or capability implementations and work with Solution Lead / Solution Director and Technical Solution Architect on resolution

• Support the handshake of solution documentation into product and development organisation

• Manage impacted component and interface inventory for the solution

• Support delivery process as SME and primary point of contact for the solution during delivery test and deployment phases

• Follow agreed engagement model and solution design methodology and responsible for initial internal quality standards for all deliverables

• Report and escalate to Solution Lead / Solution Director for wider solution context (as applicable), engage with product / process leads to establish yourself as the internal point of solution orchestration, inquiry, and decision validation

• Identify opportunities for new product and technical components to add value, both to financial performance and client experience terms. Identify improvements to existing platform and solutions. Develop our segment and vertical propositions on our strategic platforms

What you will need to have:

• Prior experience in functional delivery, preferably in a client-facing context

• This experience will include leading solution design, and documenting scope, requirements and solutions via standard methods such as: Target Operating Model definition, Business Process Definition, Use Case Modelling, User Stories, Process Flows, Sequence Diagrams, Data Models, Customer Journeys

• Experience managing stakeholder relationships across various parts pf organization

What would be great to have:

• Experience in a Consulting environment or Payments Industry

• Experience working with multi-functional, globally distributed teams

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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