Job Summary

This role is responsible for managing a diverse team that supports large and complex business units or service segments, as well as evaluating, and managing key business metrics related to both products and services. The role advises senior management on organizational policies, goals, and strategic plans, and collaborates with leadership to analyze financial results and optimize opportunities. The role oversees the performance of significant service products, offers recovery plans for exceptional issues, and ensures strategic alignment to generate sustainable and profitable growth.

Responsibilities

• Manages a team of exempt individual contributors, supervisors and/or lower-level managers, that typically support the organization's large and complex business units or services segment management functions.

• Manages and evaluates the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.

• Acts as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization, operating within the framework of functional guidelines and ensuring adequate support for proposed projects.

• Partners with leadership to analyze monthly financial and operating results, isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.

• Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports.

• Oversees the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.

• Offers counsel to management and peers on broad organizational, technical, and strategic matters of significance.

• Collaborates with leadership as a strategic partner, influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable, profitable growth.

• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.

• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended

• Graduate Degree in Business Administration, or any other related discipline

• 10+ years of job-related experience or 8-10 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications

Project Management Professional (PMP)

Knowledge & Skills

• Agile Methodology

• Analytics

• Business Development

• Business Strategies

• Business To Business

• Customer Relationship Management

• Data Analysis

• Digital Marketing

• Go-to-Market Strategy

• Key Performance Indicators (KPIs)

• Market Research

• Marketing

• Marketing Strategies

• New Product Development

• Product Management

• Product Marketing

• Product Strategy

• Project Management

• Thought Leadership

• Value Propositions

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking

Impact & Scope

Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity

Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.

• An attractive benefits package:

• Health & Life insurance

• Lunch at reduced prices at our canteen/ ticket restaurant vouchers

• HP product discount

• Work life balance / flexible working hours.

• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.

• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.

• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.

• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.

• Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.

• Dedicated lactation room

• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

ES11

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).