Our client from engineering Industry is seeking IT Technician Level 2 to join their team. As an IT Technician you will have experience in Azure AD (Entra ID) as well as on-prem Active Directory, High level knowledge of computer hardware, including Dell laptops and Desktops, High level knowledge of Windows 1011, etc.

Job Title: IT Technician Level 2

Location: Austin, TX

Pay Range: $60-$70K

Job Requirement:

• High level knowledge of computer hardware, including Dell laptops and Desktops.

• High level knowledge of Windows 1011.

• Basic knowledge of Windows Server

• Basic knowledge of Imaging Tools such as InTuneAutopilot

• High level knowledge of Microsoft 365 Apps, including Teams

• An understanding of networking concepts, including subnetting and gateway functionality over the Ethernet standard.

• Experience with Azure AD (Entra ID) as well as on-prem Active Directory

• Knowledge of AutoDesk and Bentley products a plus

• Knowledge of FreshService ticketing system a plus

• Exceptional written and oral communication skills.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong documentation skills.

• Attention to detail

• Basic knowledge and use of hand tools

• Motivation to work in a dynamic environment

• Desire to collaborate with professionals and clients to increase your industry knowledge and grow in your career.

• Commitment to perform responsibilities consistent with industry standards to achieve department and company goals.

Essential Functions

• Provide documented resolutions and analyze trends for ways to prevent future problems.

• Field incoming help requests from end users via telephone, Ticketing system, Teams, and e-mail in a courteous manner.

• Build rapport and elicit problem details from users.

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Work to obtain a first-contact resolution.

• Apply diagnostic utilities to aid in troubleshooting.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources from various sources to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Perform post-resolution follow-ups to service requests.

• Develop knowledge base articles and frequently asked questions lists for end users.

• Perform independent research and adapt to changing priorities.

• Work in a collaborative team environment and deliver accurate work product that is error free.

• Adhere to client’s safety standards to uphold a safe and efficient environment.

• Maintain a professional attitude and fulfill responsibilities with integrity.

Physical Requirements

• Sitting and/or standing for extended periods of time.

• Mobility within the office including movement between floors and workstations.

• Repeated motions (e.g., typing, reaching, bending, lifting, and carrying).

• Communication with other employees and clients.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.