Job Information
Kansas Employer Customer Service Manager - Augusta, KS in Augusta, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917244
Responsibilities & Expectations
- Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
- Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
- Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
- Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
- Implement operating procedures and protocols.
- Train and develop bank team members for their current and future roles.
- Assist with Growth of Retail Bank Net Income
- Recommend and provide accounts, loans, and services that address clients financial needs.
- Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
- Control bank expenses as appropriate.
- Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
- Proactively make referrals to bank partners that result in additional revenue to the bank.
3. Ensure Consistent Delivery of a Superior Customer Experience
- Demonstrate excellent customer service skills and ensure same by retail bank team.
- Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
- Proactively resolve client issues and ensure follow-through by retail bank team.
- Perform teller duties as needed.
- Approve transactions for other employees within your assigned authority limit.
- Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
- Actively work with clients to understand each clients normal account activity, as appropriate for this position.
- Complete periodic compliance training.
- Assist Bank Manager to ensure adherence to aforementioned points by bank team.
- Perform other duties as assigned or required.
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::: {align="left"} Required Skills & Education :::
- High School Diploma or equivalent
- Previous banking experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions