BlueLinx Corporation Customer Service Manager in Atlanta, Georgia
Headquartered in Atlanta, Georgia, BlueLinx, is a leading distributor of building products in North America.BlueLinx offers thousands of products from suppliers all over the world to service over 10,000 customers nationwide, including dealers, industrial manufacturers, manufactured housing producers and home improvement retailers. The Company operates its distribution business through a vast network of distribution centers located throughout the U.S. BlueLinx is traded on the New York Stock Exchange under the symbol BXC.
Position Purpose Summary:
Oversees, coordinates and performs operational and administrative activities of a customer service/ sales support team and ensures service levels are met or exceeded. Duties may include: reporting, systems training and sales support. Responsible for completing miscellaneous projects as required. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to processes. Makes recommendations for changes to products or services based on customer feedback and requests. Works closely with facility personnel, sales, customers, vendors and other support personnel.
Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly
Supports sales efforts of district sales team including handling inbound calls, order entry, marketing requests, price pages, etc.
Trains sales staff on systems, tools and initiatives. Assists with scheduling any training for sales team.
Performs various daily, weekly and monthly reporting such as sales and margin, inventory and logistics.
May have assigned product responsibility such as managing inventory levels (indirect product sourcing), managing inventory turns, promoting product to other inside sales employees and assisting in product pricing and developing promotional literature.
Performs various administrative tasks and projects as required.
May lead team;selects/hires;develops objectives; coaches and evaluates performance. Ensures direct reports obtain applicable training and development opportunitiesto enhance performance, development, and contributions to the company. Holds direct reports accountable for individual and team performance. Addresses performance issues appropriately and timely.
5+ years of experience in related area preferred;1-3 years’ supervisory experience
BS / BA degree in Business, related field preferred or equivalent industry experience. MS / MA / MBA a plus.
Advanced planning, organization, communication, problem solving and decision-making skills.
An advanced level of knowledge in account management, scheduling, customer support and service, product / market knowledge, product pricing, sales support, warehousing/ distribution, transportation and records management.
Problem solving skills, process improvement, and people management skills.
Possesses excellent consultative selling skills with the ability to utilize creative skills and innovation in developing solutions to problems and issues.
Proficiency using Microsoft Office Suite Software and relevant sales systems technology
Type Regular Full-Time
Job ID 5347
BlueLinx provides equal opportunity in all aspects of employment. We forbid discrimination on account of age, race, color, national origin or ancestry, citizenship status, creed, religion, sex/gender, pregnancy, maternity, marital status, civil partnership, sexual orientation, transgender status, gender identity or expression, disability, military or veteran status or any other status protected by the laws or regulations in the locations where we operate.